Lumivero

Implementation Specialist

Remote
Full Time
ELC Business Unit
Mid Level

Implementation Specialist 

This role is full-time and remote in the USA.  

The Implementation Specialist (IS) leads clients through their ELC (Experiential Learning Cloud) onboarding journey, serving as the primary day-to-day point of contact from Kickoff Meeting through launch. They guide each institution through critical stages from kickoff and database setup through coaching transition and go-live, ensuring customers successfully adopt the platform and realize its value. The Implementation Specialist coordinates across internal teams (Support, Account Management), manages stakeholder expectations, and proactively identifies risks that could derail the implementation. They combine project management discipline with customer empathy, translating complex product features into practical workflows aligned to each client's unique needs. 

Responsibilities 

Implementation Leadership & Project Management 

  • Own the end-to-end onboarding timeline for multiple, simultaneous customer implementations, tracking progress through all stages of the implementation checklist 

  • Schedule and facilitate kickoff meetings, initial setup reviews, database review sessions, and coaching transitions ensuring all parties are aligned and informed 

  • Set and manage realistic go-live dates with customers, accounting for their availability, complexity, and dependencies; flag timeline risks early 

Customer Relationship & Communication 

  • Serve as the customer's first and primary point of contact from initial kickoff through go-live, building trust and confidence in the onboarding process 

  • Translate customer goals and constraints into implementation scope, making trade-off recommendations when needed 

  • Deliver clear, regular status updates both internally and to customers highlighting progress, risks, and next steps in plain language 

  • Identify and escalate customer frustrations, adoption blockers, or engagement gaps before they jeopardize the implementation 

Coordination & Problem-Solving 

  • Coordinate with Product and Support teams on questions, feature requests, or technical issues that arise during implementation 

  • Collaborate with Account Management on renewal planning and expansion opportunities post-launch 

  • Manage scope and expectations, protecting the implementation timeline from scope creep while advocating for reasonable customer needs 

Database Design & Technical Oversight 

  • Work with Product and customers to design the ELC database structure (student groups, placement workflows, field experience bundles) that aligns to their program's processes 

  • Set up and create elements of client’s database 

  • Conduct database reviews with customers to validate the build against their requirements and best practices 

  • Understand core ELC functionality (site placement, groups and assignments, data management, integrations) at a level needed to advise customers and coordinate technical setup 

Documentation & Knowledge Management 

  • Document each customer's unique configuration, go-live date, key stakeholders, and any special requirements in Jira and supporting systems 

  • Create or customize onboarding templates to reflect current best practices 

  • Contribute feedback from customer implementations to continuously improve the onboarding process 

Required Qualifications & Education 

  • Bachelor's degree in Education, Business Administration, Project Management, or a related field; or an equivalent combination of education and relevant experience 

  • 2-4 years in project management, customer success, or implementation roles in SaaS or EdTech with experience onboarding higher education institutions strongly preferred 

  • Demonstrated ability to manage multiple complex projects simultaneously while maintaining attention to detail and customer relationships 

  • Strong organizational and time-management skills; comfort with tools like Jira, spreadsheets, and project timelines 

  • Excellent verbal and written communication; ability to translate technical concepts for non-technical audiences 

  • Problem-solver and self-starter who takes ownership of challenges and collaborates across teams to resolve them 

  • Comfort with ambiguity and changing priorities; adaptability in a growing organization 

Preferred Qualifications 

  • Experience in higher education, EdTech, or non-profit sectors 

  • Familiarity with instructional design, experiential learning, or field experience program models 

  • Experience with Atlassian tools (Jira, Confluence) or similar project management platforms 

  • Background in software implementation, data migration, or system integration projects 

  • Project Management certification (PMP, CAPM, or similar) 

The Essentials 

  • Fully remote in the USA. We provide all necessary equipment and a monthly tech stipend for your home office 

  • A global team with local connections. Work with talented Lumiverians worldwide 

  • Visa sponsorship is not available for this role. Lumivero participates in E-Verify. All offers are contingent upon successful confirmation of employment eligibility 

Compensation + Benefits 

  • Base salary is $60,000-$70,000 with eligibility to earn a performance-based annual bonus  

  • Benefits package including generous company contribution for major medical, dental, and vision insurance with HSA and FSA options available 

  • Additional insurance coverage including long and short-term disability coverage, life insurance, and voluntary insurance options 

  • Roth and Traditional 401(k) options with a generous match, vested immediately 

  • Technology stipend to keep your home office running 

  • Flexible time off, 11 holidays, and paid sick time 

  • Company paid parental leave policies 

Who we are 

Lumivero empowers researchers, industry experts, and business leaders to simplify data complexity, find insights, and get clarity through human expertise, trusted data, and intelligent agents. We pair expert-built, rigorous methodology with powerful data analysis and AI-driven workflows so the people making high-stakes calls can make them with confidence. 

It's trusted at serious scale. Our solutions include the #1 probabilistic risk software, the #1 QDA software, and the most cited software in their fields. More than 27,000 organizations worldwide rely on Lumivero — including around 90% of the Fortune 100 — across energy, financial services, government, defense, and manufacturing.   




Please note that this employer uses an automated AI resume screening tool as part of the application review process. This tool analyzes resumes against job requirements to help identify well-suited candidates based on skills, education, and relevant experience. However, human recruiters and hiring managers remain actively involved throughout the process — they review applications, exercise independent judgment, and make all final shortlisting and hiring decisions. 

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 07/31/2029
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*